Global Pharmaceutical Company 2018-06-15T19:19:57+00:00

Project Description

Global Pharmaceutical Company

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Client Profile

  • Largest Global Pharmaceutical Company
  • 90,000 employees
  • HQs in NYC
  • Xerox and HP Standards for Print/Copy

Client Challenges

  • High costs related to print/copy/fax/scan
  • Cumbersome processes for supplies and service

Manage Print Solution & Results

Started with a Pilot Assessment

  • Asked to analyze costs for 180 Large MFPs in U.S. and Puerto Rico & to propose cost reductions and service level improvement recommendations
  • Implemented the solution in January 2013.
  • Parmetech working closely with HP who won the national MPS contract in 2011.

Benefits and Results

  • 45% Reduction in Operating Costs
  • Savings of $3,500,000 over 3 years
  • Simplified billing one contract for all services and supplies
  • 40% of B/F issues resolved over the phone through our helpdesk
  • Improved SLA achievement & Increased Uptime for devices

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