In This Pandemic World, It’s Time to Push the Healthcare Industry Beyond Paper

Xerox’s latest research, The Future of Work survey, found that nearly 40% of healthcare companies said the pandemic has changed how they’re tackling digital transformation and just over one third said they were forced to slow down digital transformation efforts in favor of revenue-generating activities.

A perfect illustration of the issues with paper-based processing of patient data comes from a July 2020 New York Times article by Sarah Kliff and Margot Sanger-Katz. The article described the challenges healthcare officials face in coordinating a response to the pandemic with the anecdote of a laboratory sent a large batch of test results all at once to a Houston public health department’s Xerox multifunction device which resulted in hundreds of pages of faxed test results all over the floor.

In the U.S., the reliance on paper and manual workflow processes is impeding healthcare organizations’ ability to meet their regulatory obligations under the 21st Century Cures Act, which is designed in part to ensure consistent, secure patient access to electronic health records through mobile apps patients authorize. (The act goes into effect in July 2021, with new rules around interoperability and access.)

Our healthcare providers and essential workers are drowning in paperwork, which is taking away from critical time they could be spending caring for patients. It’s time to finally move beyond paper-based processes in healthcare! Here are some practical ways to get started.

Internal clarity around technical and operational readiness for the Cures Act has proven elusive for U.S. providers. Just 5 percent of providers feel “very ready” for the new regulations, and only 16 percent were even familiar with what they are, according to an Accenture survey in October 2019. Couple this with the slowdown in digital transformation goals, and healthcare systems are facing a major problem: They can’t deliver what’s required without digitization, automation and cloud technologies.

An internal audit will help healthcare organizations:

• Assess the degree of manual processes and identify the potential for digitizing and automating them.
• Evaluate stakeholder awareness of the Cures Act rules and readiness to implement. For non-U.S. systems, this evaluation could focus on larger digital transformation activities.
• Benchmark the organization in terms of transitioning to cloud-based, SaaS software and technologies.
• Create an action plan that uses secure, regulation-compliant technologies — both in-house and sourced from reliable, qualified external partners — to stand up quick implementation mechanisms.

Beyond just a patient’s medical records, digitizing every single touch point — from paper records to billing to communications to archives — can add significant value to every healthcare system.

From a case-management perspective, the transition from paper to digital supports better, more holistic care and patient outcomes. It puts comprehensive information at the literal fingertips of every care team member involved in patient treatment. Imagine not having to carry around a folder of your medical records to new doctors, as many patients still do.

Forms management also gets easier with digital processes. It’s much more convenient for patients to get set up and otherwise interact with their providers electronically — and it eases the administrative burden of processing forms. Zooming out to the organizational level, having digitized data at the ready fuels more effective operations, from better billing to reducing the expense of paper storage to identifying new opportunities to drive efficiencies into internal processes.

A secure, vault-like repository for digital health records of all kinds should be a nuts-and-bolts, foundational element of healthcare systems in a digital world. Whether for the Cures Act or for digital transformation, this electronic vault satisfies regulatory compliance as it ensures an audit trail. It also eliminates costly bottlenecks of information as a consequence of paper records — and it speeds information sharing between an organization’s various sites.

Automation, digitization and “app-ification” are critical components of digital transformation in healthcare and it’s important to use technology to help strengthen the connection between data and medical records systems.

What type of processes, data, and documents are good candidates for digital transformation? Anything that’s heavily manual and paper-intensive. Some 90 percent of patient collections, for instance, are still mostly paper based, according to a recent InstaMed survey. At a time when hospitals and healthcare systems lost an average of $50.7 billion per month from March through June in the U.S. alone, that seems like one fairly important problem to solve.

Other “untamed” healthcare processes that need this kind of transformation include:

• Patient record recovery, which can make it easier to track, audit and analyze records, plus connect them with EHR and EMR systems.
• Processing day-forward patient records, meaning using digital methods to register, scan, index and securely store these records for connection with EHR or EMR systems.

The U.S. Cures Act as immediate catalyst driving digital transformation in healthcare systems, but the longer-term potential of digital transformation will deliver a welcome sea change for all healthcare systems globally. Healthcare organizations everywhere can use this time to create fully digital, transparent, more successful and lucrative operations in which the patient is constantly connected with their medical data and digitally empowered to take charge of their own care.

The time to take those first steps toward this future is now! Parmetech can help you get started.